Data portability and switching – EU Data Act

1. Scope and contact

This document covers Nodali portability and switching under Regulation (EU) 2023/2854. An authorised tenant administrator requests it in the portal or by verified email to hello@noda.li.

2. Starting a switch

The customer may switch provider, move to its own on-premises or other ICT infrastructure, export without an immediate switch, or terminate and erase exportable data. Notice to start is at most two months and may be shortened.

3. Transition

The standard transition is at most 30 calendar days after notice. If technically infeasible, Nodali explains the specific reason within 14 working days and proposes no more than seven months. The customer may reasonably extend once.

4. Exportable data and assets

Depending on modules: customer inputs; orders and shipments; carriers and operations; statuses and history; routes, depots, sites and capacity; cost and billing data; configurations; import and connector mappings; portable user settings, roles and rights; outputs, reports and customer metadata; and customer files with appropriate rights. Reimports, internal copies and updates need not be duplicate items if customer-relevant history remains.

5. Exclusions

No Nodali source code or binaries, VPS/server/NAS access, infrastructure or passwords, production database, full internal schema, algorithms, models, know-how, trade secrets, security-sensitive logs, unauthorised third-party data or unrelated operator data. The customer receives an export structure description, not infrastructure access.

6. Formats, structures and technical limitations

Export is provided as a machine-readable package. Structured data are provided mainly in CSV or JSON according to their nature, related metadata may be supplied in a JSON manifest, uploaded files in their original format and the package may be a ZIP archive. Current object categories, file names, key fields, relationships, format versions, applicable standards and known limitations are published in the continuously updated data export register.

Formats may evolve with the service but must not unreasonably hinder portability. A specific export API is contractual only if expressly listed in the register or an individual agreement.

7. Continuity and security

Nodali reasonably maintains continuity, security, access control, encrypted communications and assistance during transition.

8. Effective termination and subsequent data availability

For switching, the contract remains applicable during the notice and transition periods and effective termination occurs upon successful completion of the switch, expiry of the agreed transition period or another agreed time. If the customer chooses deletion without switching, termination occurs under the confirmed request.

After effective termination, exportable data remain available for at least 30 calendar days in export-only or another secure mode unless a longer period is agreed. Full operational access to other functions may be disabled after effective termination.

9. Deletion

After the availability period the operator deletes active copies of exportable data, except records retained by law, for legal claims, security incidents or under the data processing agreement. Data in technical backups are deleted through normal retention and overwrite cycles and are not used for ordinary operation in the meantime, except for incident recovery or a legal obligation.

Data are not deleted before the switch is completed and the agreed availability period has expired.

10. Switching charges

Up to and including 11 January 2027, the operator may impose only a reduced charge disclosed transparently in advance and not exceeding costs directly linked to the particular switching process. From 12 January 2027 no charge is imposed for the switching process.

A separate price may apply only to customer-requested optional services demonstrably outside the switching process and unnecessary for compliance with the Data Act. Merely labelling work as custom transformation, integration or implementation does not permit charging for an action that forms part of switching.

11. Online data export and infrastructure register

Current exportable-data categories and structures, data formats, relevant standards, known technical limitations, ICT-infrastructure jurisdiction and a general description of safeguards against unlawful international access are published in the Data export and infrastructure register. It does not publish IP addresses, credentials, precise physical addresses or network topology.

12. Third-country authority access

Infrastructure follows the confirmed jurisdiction. Access is permission-controlled, communications encrypted and authority requests assessed under applicable law. Data are not voluntarily disclosed contrary to EU or member-state law; proportionate technical, organisational and contractual safeguards are used.

13. Customer cooperation

The customer timely specifies destination, scope, contacts, formats and secure delivery, cooperates and ensures rights to the data.

14. Other documents and mandatory website references

This document forms part of the contract and supplements the Terms, Payment Terms and Complaints, cancellation and refunds. Switching procedures: https://noda.li/en/data-act/. Data structures, formats, limitations, infrastructure jurisdiction and Article 26/28 measures: https://noda.li/en/data-export-register/. Mandatory law and the Czech text prevail.