Complaints, Cancellation and Refunds
Rules for complaints, cancellation and refund assessment for the Nodali B2B service.
1. Submitting a complaint
Complaints may be sent to hello@noda.li. Include customer identification, tenant, contact person, problem description, time of occurrence, expected behavior and available evidence.
2. Technical defect
For a technical defect, the operator will review available logs, settings, integrations and other relevant information. Depending on the issue, the operator may provide a fix, replacement performance, reasonable compensation or an explanation.
3. Cancellation
Core, modules, feeds and other recurring services are normally cancelled at the end of the paid period. Ordinary service cancellation does not automatically create a right to a proportional refund of the already paid period.
4. Full account termination
If the account and tenant are fully terminated upon written request by an authorized person, the unused proportional part of an already paid period may be assessed. Refunds are not automatic and are subject to review of unpaid obligations, used services and account status.
5. Refund method and chargebacks
If a refund is approved, funds are usually returned by the original payment method or another agreed method. A chargeback should be used only after trying to resolve the matter with the operator.
6. B2B service
The service is only for businesses and legal entities. Consumer 14-day withdrawal rights do not apply. The Czech version is decisive in case of discrepancy between translations.