Data portability and switching – EU Data Act

1. Scope and contact

This document covers Nodali portability and switching under Regulation (EU) 2023/2854. An authorised tenant administrator requests it in the portal or by verified email to hello@noda.li.

2. Starting a switch

The customer may switch provider, move to its own on-premises or other ICT infrastructure, export without an immediate switch, or terminate and erase exportable data. Notice to start is at most two months and may be shortened.

3. Transition

The standard transition is at most 30 calendar days after notice. If technically infeasible, Nodali explains the specific reason within 14 working days and proposes no more than seven months. The customer may reasonably extend once.

4. Exportable data and assets

Depending on modules: customer inputs; orders and shipments; carriers and operations; statuses and history; routes, depots, sites and capacity; cost and billing data; configurations; import and connector mappings; portable user settings, roles and rights; outputs, reports and customer metadata; and customer files with appropriate rights. Reimports, internal copies and updates need not be duplicate items if customer-relevant history remains.

5. Exclusions

No Nodali source code or binaries, VPS/server/NAS access, infrastructure or passwords, production database, full internal schema, algorithms, models, know-how, trade secrets, security-sensitive logs, unauthorised third-party data or unrelated operator data. The customer receives an export structure description, not infrastructure access.

6. Formats

A machine-readable package uses mainly CSV or JSON, optionally a JSON manifest, original uploaded-file formats and possibly ZIP. Current structure appears in the portal or online register. Changes must not unreasonably impede portability. No export API is represented as currently available.

7. Continuity and security

Nodali reasonably maintains continuity, security, access control, encrypted communications and assistance during transition.

8. Post-termination availability

Exportable data remain downloadable for at least 30 calendar days after transition unless a longer period is agreed.

9. Deletion

Active copies are then deleted except legal retention, claims and temporary backups until overwritten. Nothing is deleted before transition and the download period finish.

10. Charges

Standard export and legally required assistance are free. Only pre-approved optional work may be charged: custom transformation or exporter, proprietary target mapping, integrations, consulting, implementation, or customer-requested import into the target.

11. Location and jurisdiction

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12. Third-country authority access

Infrastructure follows the confirmed jurisdiction. Access is permission-controlled, communications encrypted and authority requests assessed under applicable law. Data are not voluntarily disclosed contrary to EU or member-state law; proportionate technical, organisational and contractual safeguards are used.

13. Customer cooperation

The customer timely specifies destination, scope, contacts, formats and secure delivery, cooperates and ensures rights to the data.

14. Other documents

This document supplements the Terms, Payment Terms, Cancellation Terms and Privacy Policy. It transfers no licence, IP or infrastructure. Mandatory law and the Czech version prevail.