Fastest option — prioritises arrival time
In preparation — seeking pilot partners
Nodali Dispatch
A virtual dispatcher for your field teams
Plan visits, combine scheduled jobs with urgent call-outs and respond as the day unfolds. Nodali Dispatch is being designed to help decide who should go where, when they will arrive and how a change affects the rest of the day.
Illustrative concept for the product in preparation
Unassigned
Urgent call-out
08:30 · SLA 2h
Technician A
Technician B
When the day no longer follows the plan
Requests arrive by phone, email, CRM and ERP. Manual assignment is slow, and one delay or urgent visit changes the remaining schedule, customer ETA and real cost.
- Unassigned requests without one shared view
- Delays and urgent cases during the day
- Unclear arrival information for customers
- Hidden travel, waiting and overtime costs
How Dispatch is intended to work
- 1Receive a service request
- 2Add address, priority, SLA and requirements
- 3Propose a worker and time
- 4Publish the daily plan
- 5Track actual progress
- 6Respond to changes and urgent call-outs
- 7Evaluate actual time and cost
Dispatcher workspace
The proposed workspace combines unassigned requests, a worker timeline and a map of visits.
- Fixed and movable visits
- Conflict or delay alerts
- Rescheduling suggestions
- Comparison of urgent-job options
Scheduled and ad hoc jobs
The optimised morning plan remains the baseline. For an urgent job, the system should use actual location, protect confirmed visits and recalculate only the remaining day.
- Impact on SLA and other customers
- Impact on distance, time and cost
- Recalculation using actual GPS position
The right worker, not merely the nearest
- Location and working hours
- Skills and authorisations
- Equipment, vehicle and available material
- Job duration and customer time window
- Priority, SLA and cost
- Impact on the remaining plan
Decision options
Illustrative example — not production data.
Lowest-cost option — prioritises expected cost
Lowest SLA risk — prioritises confirmed windows
Who Dispatch is for
- Electrical, plumbing, heating and gas service
- HVAC, heat pumps and appliance service
- Facility management, maintenance and inspections
- Gate, security and catering-equipment service
- Mobile service and emergency operations
Who we are seeking for the pilot
Companies with roughly 3–30 field workers, several visits per day and a mix of planned and urgent work, willing to describe their current process and shape the proposed solution.
Pilot programme
Let us assess your operation together
We are looking for pilot partners with field teams. Briefly describe your current operation and we will assess whether the pilot is a good fit.
One platform from planning to execution
Routes prepares the plan, Dispatch manages changes and Go guides each worker through every visit.